The Problem
Most businesses put all their energy into choosing and implementing Microsoft Dynamics 365 Business Central and then assume the hard part is over. But a system that goes unmanaged doesn't stay optimised for long. Reports go stale. Small configuration requests pile up. Nobody has time to build the dashboard leadership keeps asking for. And the upgrade you've been putting off keeps getting riskier the longer you wait.
Sound familiar?
The Bottom Line
The problem isn't that you chose the wrong system. It's that no one is actively managing the one you have.
How It Works
Managed Application Services from VLC is an ongoing, structured partnership that keeps your Dynamics 365 Business Central environment supported, enhanced, and ready for what's next.
We start by reviewing how your team is actually using Business Central today — configuration, customisations, data quality, and the skills gaps that are slowing you down. This baseline shapes every recommendation that follows.
Whether your team needs a quick remote answer or hands-on, in-person training, we scope the right level of support around your goals — not a one-size-fits-all retainer.
Once support is in place, we help your system do more. Our Development & Data team extends Business Central's functionality to match the way your business actually operates.
Systems age, infrastructure needs change, and businesses need somewhere safe to test before anything touches production. Our System Engineering Services keep your technical foundation current and protected.
A managed partnership doesn't stop once the immediate need is met. We continue monitoring performance, flagging opportunities, and adjusting your service plan as your business, your team, and your data needs change.
The Goal
Key Benefits
Predictable, scoped support replaces the cost of ad hoc fixes, emergency callouts, and the internal hours spent troubleshooting a system nobody was hired to manage.
Scalable remote and onsite support means you can flex resources up or down as your business changes, without carrying a full-time in-house team.
Custom reports, dashboards, and data migrations are scoped and delivered by people who already know your system, not a queue of unfamiliar tickets.
Sandbox environments and database copies mean changes are tested before they touch production, and your data stays protected throughout.
Your team spends time running the business, not relearning report writers or researching how to migrate data correctly.
Because we're managing your environment continuously, every recommendation is grounded in how your business actually uses Business Central, not a generic playbook.
Areas of Expertise
Our Managed Application Services aren't a single offering; they're a set of coordinated services that cover advisory support, development, data, and system engineering — so you have one partner instead of four vendors.
Expertise on demand through video conferencing, real-time feedback, and scalable support that flexes with your needs — whether you're new to Business Central or a long-time user.
Face-to-face training, implementation guidance, and pre-visit, during-visit, and post-visit action plans built to drive adoption across your whole team.
Power BI dashboard development, custom report creation and modification, tailored or standard data migrations, and hands-on report writer training.
System reinstalls and upgrades, cloud and on-premises conversions, and sandbox environments or database copies for safe testing and recovery.
Technology Domains
Ongoing configuration support, optimisation, and hands-on advisory delivered by consultants who work inside the platform daily.
Custom dashboard development that turns your ERP data into a real-time, visual view of the metrics that matter most.
Workflow automation and custom applications that extend what your managed Business Central environment can do.
Cloud and on-premises conversion planning designed around minimal disruption, security, and long-term cost efficiency.
Tailored and standard migration paths that move your data accurately, whether you're consolidating systems or refreshing your environment.
Why VLC
Plenty of providers will answer your support tickets. Few will manage your environment as if it were their own, anticipating what it needs next instead of waiting for something to break.
Managed Application Services connect directly to our advisory and implementation work, so the same standard of expertise that got your system live is the standard that keeps it running.
Every consultant supporting your environment works inside this platform daily. That depth means faster answers and fewer escalations.
From a single scoping call to a full onsite training rollout, our services flex to what your team actually needs, when they need it.
Sandbox environments and database copies mean nothing risky happens to your live data without being tested first.
ISO 27001 for information security. ISO 9001 for quality. CMMI Level 3 for process maturity. These reflect how every managed engagement is run, not just how we're marketed.
Comparison Snapshot
| Traditional Support Model | VLC Managed Application Services |
|---|---|
| Reacts to tickets as they come in | Proactively assesses and plans around your environment |
| Treats reporting and dashboards as extras | Builds Power BI and custom reporting into the ongoing relationship |
| Data migration handled as a one-off project | Data migration and data integrity managed as a continuous priority |
| Upgrades happen only when something breaks | Upgrades and reinstalls are scheduled and managed proactively |
| Testing happens in production, if at all | Sandbox environments protect live data before every change |
| Support ends when the ticket closes | Support connects back to strategy, implementation, and optimisation |
Let's build a managed services plan that matches your team, your system, and your next stage of growth.
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