Home Customer Care  
Services for Customer Service
 

Implementing projects on time and within budget is the first step in partnering with you to achieve long-term potential across your organization. We are dedicated to providing you with the services and resources that extend the life of your business systems to maximize your return on investment and will help in better utilization of people, processes and systems.

 
What you can expect from our Customer Care
Three purchase options to provide the plan that meets your support needs:
» Pre-Paid - widest scope of services with discounted service rates
» Unlimited - allows for unlimited incidents for a limited scope of services
» Pay-as-you-Go - allows for flexibility
» Dedicated Customer Care team performing reactive and proactive support
» Multiple points of contact: phone, email, web meetings
» Response time with Service Level performance guarantees
 
Pre-Paid Plan
Pre-Paid Hours
This plan offers Pre-Paid hours to use as needed to support your Business application.
 
» Purchase 40-hour increments of support services
» Response time Guarantees :  
   » 1 to 4 Hours for Dynamics NAV, Ecommerce and Networking.
» Access to Microsoft support incidents.
» Assigned Customer Account Manager.
» Customer Training.
Unlimited Plan
  Unlimited Incidents
This plan offers unlimited application break-fix incidents for your application for Dynamics NAV, Ecommerce and Networking related issues.
 
» Unlimited Support incidents with Customer Care
» 1 to 4 Hour Response Time Guarantee
» Access to support incidents
» Assigned Customer Account Manager
» Customer Training
Pay-as-you-Go
  Pay as you Go
This flexible plan offers Time & Materials pay-as-you-go support for your Dynamics NAV, Ecommerce and Networking related issues.
 
Pay as you Go hourly support billed in 1/4 hour increments
 
» 6 Hour Response Time Guarantee.
» Access to support incidents.
» Assigned Customer Account Manager.
» Customer Training

Contact Our Customer Care
Our Customer Care team is available to help with your Business Process, Technology related issues between
8:00 AM and 5:00 PM Central Time, Monday through Friday.



^Top